CODIV-19: Cancellations, modifications and reservations policy

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UPDATE: SITUATION COVID-19 management of reservations and / or cancellations / modifications

Following the warnings of the various levels of government concerning non-essential travels, the cancellations of numerious flights and restrictions for the passengers of the CTMA ferry until April 30th, all our customers with reservations for the 2 coming months (between March 15th and May 15th) and who must and/or want to cancel/move the car rental as a precaution, can do it FREE OF CHARGE.

In the case of cancellation of a congress, training or other type of meetings that would be cancelled in the coming weeks on the Magdalen islands, modifications or cancellations can be made to the customer’s file FREE OF CHARGE.

However, regarding SUMMER’S RESERVATIONS for tourist customers (between June and September 2020), no modification is made currently to our regular reservation and cancellation policy. For a cancellation of your stay in the Magdalen Islands, by your own decision, without travel restrictions imposed by one of the government levels, no modification will be made to the policy, available at https://agencedelocationdesiles.com/politique-de-reservation-et-dannulation/

Note that medical proof is always required in case of a cancellation for the summer period of time for a full refund of the security deposit.

However, although the policy does not offer a full refund of the $ 50 deposit as these are costs already incurred on our side 
and for the survival of our business in this period of major economic crisis, those who wish to change the stay at a later date can do it 
FREE OF CHARGE if availability allows. The trip to the Islands has to be made before September 2021. The dates of the later stay must be determined 
before making the change to the customer's file. Otherwise, although the cancellation of a reservation has no additional cost, the $ 50 deposit remains non-refundable.

We understand that the current situation can be worrying for all of us. We stay up to date with news and follow government directives. 
Rest assured that we are doing everything in the meantime to make your car rental safe as possible by strengthening our cleaning methods.

Thank you for your understanding and it is collectively that we will be able to overcome the spread of this virus 🙂